ETS ONLINE | Pallet collection and delivery distribution services

TESTIMONIALS - “I have used your service twice and am delighted to be able to le... (more)” - HAMPSHIRE to STRATHCLYDE

“I have used your service twice and am delighted to be able to leave you a glowing reference for your professionalism from start to finish. I would DEFINITELY recommend you to anyone and use you again ”

- HAMPSHIRE to STRATHCLYDE

Frequently Asked Questions

Quotes

Pallets

Tail-lift

Packaging

Dimensions/Weights

Tracking

Insurance

Delivery/Collection Areas

Times

Online Promotions

Cancellations

Quick Quote

Click here for a FREE online pallet quote...

Quotes

How much will it cost me to send a pallet from one location to another?

Click here for a free quick quote and simply enter the following information: Full postcodes of both collection and delivery addresses and select a collection date. You will need to click the “Service & Pallet Qty” button to select delivery service and pallet details. These are the key factors that will determine the cost of the ETS service.

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Pallets

What is a pallet?

A pallet is a flat, transportable structure made from wood or plastic, designed to support a variety of goods with stability whilst in transit and being lifted or moved. Goods must be placed on top of the pallet and be protected and secured by straps or shrink-wrap plastic film. The pallet will need to be supported with blocks underneath in order to allow forklift access. Usually known as a “Four-way pallet” or “Euro pallet”.

Is it necessary to have the goods on a pallet ready for transportation?

A pallet is absolutely essential in order to use the ETS Online service. It is entirely the customer’s responsibility to ensure that the goods are packed safely and securely to the pallet before transit. The pallet must be fit for purpose and at least 14cm (5.5ins) high, when a pallet truck and tail-lift combintation are required for the loading and/or unloading of the pallet.

How do I acquire a pallet?

Check with local businesses or property owners for a surplus or redundant pallet, quite often pallets in good condition are awaiting disposal near skips etc. Contact details of local pallet suppliers can be found on the Internet.

Will ETS supply an empty pallet

Once Delivery Service and Pallet Details have been quoted an empty pallet can be requested at the prompt on the Quote page. A nominal charge is made for this service and requires at least 1 full working days prior notice. The pallet will be presented at the collection address by the collection vehicle, the customer will then be allowed a maximum of 10 minutes to ensure that the goods are packed onto the pallet and loaded onto the collection vehicle. The customer will incur additional charges for a delay caused by the palletised goods not being loaded within 10 minutes of the vehicle arriving at the collection address.

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Tail-lift

Can I select a giant pallet or a mini giant pallet with a tail-lift for a collection and/or delivery?

A tail-lift service is not available for giant pallets or mini giant pallets. This is in the interests of safety, because tail-lift platforms are not large enough for drivers to manoeuvre giant pallets and pallet truck. You can select tail-lift service for all other pallet sizes except giant and mini giant and providing goods do not overhang the other size pallets.

What is a tail-lift?

A tail-lift is a mechanism attached to the rear of some of our collection and delivery vehicles. The tail-lift comprises of a platform that raises and lowers from the level of the vehicle deck through to ground level. The maximum weight that can be lifted by a tail-lift is 950Kgs.

Each Tail-lift vehicle is equipped with a wheeled pallet truck with extended legs. The legs fit in between and underneath a pallet and the legs can be hydraulically raised or lowered slightly in order to lift a pallet from its resting-place. The ETS driver operates the Pallet truck to manoeuvre a pallet on to the tail lift. When a tail-lift option is selected the customer must ensure that the goods are on a pallet base, which is accessible for a pallet truck from all four sides. The pallet base can not exceed 100cms wide by 120cms long. Usually know as a “Four-way pallet”. (The goods on the pallet can not project over any edge of the pallet).

In the interest of the safety and well being of everyone, whilst the ETS driver is operating the Pallet truck and Tail-lift, the customer must ensure that others simply observe the transfer of the goods from a safe distance.

To take advantage of this complimentary service the customer will need to have a flat and level concrete or tarmac surface at the respective collection or delivery address.

Under what circumstances would I require a tailift?

When approved Mechanical Handling Equipment (MHE), such as a forklift, and a certified operator is not available, certified or approved to safely load and transfer the pallet between the goods holding area, at either the collection or delivery address and an ETS vehicle.

The MHE will need to transfer a pallet between the ground level and minimum platform height of 1,500cms of the ETS vehicle. In addition the MHE must be capable of manoeuvring and transferring the pallet at the sides and rear of an ETS Vehicle.

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Packaging

How do I appropriately package an item ready for collection and transport?

Packing an item correctly is vital to ensure its safety in transit between collection and delivery points. For example individually wrapping fragile items with cardboard or bubble wrap. It is the customer’s responsibility to ensure that the goods and items are adequately packaged onto a pallet in readiness for collection by ETS. It is also important that mechanical equipment has been drained of oil and lubricants to ensure the health and safety of anyone involved in the loading and unloading of the equipment.

In order to ensure that your shipment arrives at the delivery point in good condition, it is always advisable to secure a 3-dimensional cardboard cone in a central position on top of the pallet. The cone should be at least 30cms high and 30cms wide with the words “FRAGILE” boldly and brightly displayed. This is in order to avoid heavy items being inadvertently placed on top of your goods.

An inexpensive, three-dimensional cone can be a great help and suppliers can be located on the Internet. Alternatively, it is possibly to create a pyramid shaped cone from a rectangle cardboard box, carefully using scissors and parcel tape.

Click here for further packaging details

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Dimensions/Weights

What happens if I get the pallet size or weight wrong?

It is important to ensure that the pallet you ship does not exceed the pallet weight or pallet dimensions that you have ordered (see table below), otherwise you may incur a collection or delivery delay and an extra charge.

What is the maximum size and weight of an item that you will transport?

The maximum size item that ETS can transport is a Giant Pallet which is 190cm high, 220cm wide and 120cm long. The maximum weight cannot be more than 950kg (including the pallet).

The table below shows the maximum specifications for each of the pallet sizes we currently offer. If your palletised consignment exceeds any one of the 4 dimensions you must select the next largest pallet size.

	Weight	Height	Width	Length
Small	240kg* (529 lbs approx.)	45cm (17.72 inches approx.)	100cm (39.37 inches approx.)	120cm (47.24 inches approx.)
Medium	450kg* (992 lbs approx.)	90cm (35.43 inches approx.)
Large	950kg* (2094 lbs approx.)	190cm (78.80 inches approx.)
Mini Giant	450kg* (992 lbs approx.)	90cm (35.43 inches approx.)	220cm (86.61 inches approx.)
Giant	950kg* (2094 lbs approx.)	190cm (78.80 inches approx.)	220cm (86.61 inches approx.)
*including pallet

Please note that the "Giant" and "Mini Giant" pallet option is not available when a tail-lift is required for collection or delivery.

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Tracking

How do I find out where my item is in the collection and delivery process?

A new Members’ Area is now available at www.etsltd.co.uk/online and members are now able to track their deliveries. The members area also offers a shopping cart facility and details of order history.

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Insurance

How is insurance dealt with for items that are being transported by ETS? Do I need to purchase insurance myself?

All ETS Online orders are processed in accordance with our terms and conditions which you need to read and agree before you can place an order. We always recommend that customer’s make a previous arrangement with their own insurer to ensure they have their own “All Risk Insurance Cover on the Goods” before booking an order with ETS. Whilst the goods are on a pallet in transit with ETS the delivery will be insured in accordance to ETS terms and Conditions. The limit of liability is restricted to a maximum of £1,300 per 1,000kgs or part thereof.

Related topics:

Terms and Conditions

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Delivery/Collection Areas

Does ETS deliver abroad?

ETS can deliver pallets to several European countries. To obtain a quote from our online booking system please use the relevant postcode from the list below:

	Postcode	Zip Code	Departures	Transit Time
Austria	AT1 1	40, 45-49, 50-57	TUE & FRI	4 -5 DAYS
Austria	AT2 1	10-19,20-29,30-39,41-44,58-69,70-75,80-89,90-99	TUE & FRI	4 -5 DAYS
Belarus	BE1 1	ALL AREAS	FRI	14 -18 DAYS
Belgium	BG1 1	16, 17, 70-90, 92-99	DAILY	2 -3 DAYS
	BG2 1	10-15, 18-34, 50-52, 60-63, 91	DAILY	2 -3 DAYS
	BG3 1	35-45, 53-59, 64-65	DAILY	2 -3 DAYS
	BG4 1	46-49, 66-69	DAILY	2 -3 DAYS
Bosnia	BO1 1	71, 78	FRI	8 DAYS
	BO2 1	72-75, 88	FRI	8 DAYS
	BO3 1	76, 77, 80	FRI	8 DAYS
Bulgaria	BU1 1	10-24	FRI	7 -10 DAYS
	BU2 1	25-64, 66-67	FRI	7 -10 DAYS
	BU3 1	65, 68-96	FRI	7 -10 DAYS
Croatia	CI1 1	1000, 1036-1038, 1041, 1043	FRI	5 -6 DAYS
	CI2 1	4000, 4200, 4300, 4400, 4425, 4432, 4440, 4700, 4725, 4826, 4900, 4921, 4925	FRI	5 -6 DAYS
	CI3 1	3300, 3352, 3400, 3500, 3540, 4031-4032, 4222, 4350, 4433, 4724, 4730, 4800, 5100, 5130, 5322	FRI	5 -6 DAYS
Czech Rep	CP1 1	10000-19999, 20000-29999	TUE & FRI	3 DAYS
	CP2 1	30000-33899, 41000-42999	TUE & FRI	3 DAYS
	CP3 1	33900-40900, 44300-59999	TUE & FRI	3 DAYS
	CP4 1	60000-69999	TUE & FRI	3 DAYS
	CP5 1	70000-79999	TUE & FRI	3 DAYS
Denmark	DK1 1	0-4999	DAILY	3 -5 DAYS
Denmark	DK2 1	5000-9999	DAILY	3 -5 DAYS
Estonia	ET1 1	ALL AREAS	FRI	3 -4 DAYS
Finland	FL1 1	00-27	THU & FRI	6 -7 DAYS
	FL2 1	28-66	THU & FRI	6 -7 DAYS
	FL3 1	67-83	THU & FRI	6 -7 DAYS
	FL4 1	84-93	THU & FRI	6 -7 DAYS
France	FR1 1	02, 27-28, 37, 45, 59, 62, 75-78, 80, 91-95	DAILY	2 -4 DAYS
	FR2 1	01, 10, 14, 26, 38, 41-43, 54, 57, 61, 67-69, 72-74, 89, 90	TUE & FRI	2 -4 DAYS
	FR3 1	08, 18, 21, 23, 35-36, 44, 49-53, 55, 56, 58, 70, 71, 79, 85-87	TUE & FRI	2 -4 DAYS
	FR4 1	03, 05, 07, 15-17, 19, 22, 24, 25, 29, 33, 39, 40, 46-48, 63, 88	TUE & FRI	2 -4 DAYS
	FR5 1	04, 06, 09, 11-13, 30-32, 34, 61-66, 81-84	TUE & FRI	2 -4 DAYS
Germany	GE1 1	40-41, 45-47	DAILY	4 -5 DAYS
	GE2 1	24-28, 32-33, 42,44, 48-54, 58-59	DAILY	4 -5 DAYS
	GE3 1	29-31, 34-39, 55-57, 60-61, 63-69	DAILY	4 -5 DAYS
	GE4 1	01-04, 06-10, 13-19, 20-23, 98, 99	DAILY	4 -5 DAYS
	GE5 1	11-12, 70-97	DAILY	4 -5 DAYS
Greece	GR1 1	10-19	FRI	5 -6 DAYS
Greece	GR2 1	54-57	FRI	5 -6 DAYS
Hungary	HY1 1	10-19	FRI	4 -5 DAYS
	HY2 1	20-29, 30, 32, 51, 60, 80, 81	FRI	4 -5 DAYS
	HY3 1	31, 33-36, 40, 50, 52-56, 59, 61-68, 70-74, 82-86, 90-93, 95	FRI	4 -5 DAYS
	HY4 1	37-39, 41-49, 57-58, 69, 75-79, 87-89, 94, 96-99	FRI	4 -5 DAYS
Italy	IT1 1	10-15, 20-29	TUE & FRI	4 -5 DAYS
	IT2 1	16-19, 30-31, 35-37, 40-44, 48	TUE & FRI	4 -5 DAYS
	IT3 1	32-34, 38-39, 45-47, 50-59, 62-63	TUE & FRI	4 -5 DAYS
	IT4 1	00-06, 60-61, 64-67, 70-75, 80-89	TUE & FRI	4 -5 DAYS
Latvia	LV1 1	ALL AREAS	FRI	3 -4 DAYS
Lithuania	LT1 1	ALL AREAS	FRI	4 DAYS
Luxembourg	LX1 1	ALL AREAS	DAILY	2 -3 DAYS
Macedonia	MA1 1	10	FRI	7 -8 DAYS
	MA2 1	12-13, 60, 70	FRI	7 -8 DAYS
	MA3 1	14, 20, 24, 63, 73	FRI	7 -8 DAYS
Netherlands	NL1 1	10-58, 65-74, 80-82	DAILY	3 -4 DAYS
Netherlands	NL2 1	59-64, 75-79, 83-99	DAILY	3 -4 DAYS
Norway	NY1 1	00-12, 46	FRI	5 -6 DAYS
	NY2 1	13-22, 30-35, 45, 47-48	FRI	5 -6 DAYS
	NY3 1	23-24, 27-28, 36-37, 39-40, 43-44, 49	FRI	5 -6 DAYS
	NY4 1	25-26, 29, 38, 41-42, 50, 55, 60-64, 70	FRI	5 -6 DAYS
	NY5 1	51-54, 56-59, 65-69, 71-76	FRI	5 -6 DAYS
	NY6 1	77-79	FRI	5 -6 DAYS
	NY7 1	80-89	FRI	5 -6 DAYS
	NY8 1	90-99	FRI	5 -6 DAYS
Poland	PD1 1	00-09, 60-61	TUE & FRI	3 -4 DAYS
	PD2 1	20-21, 24-27, 62-65, 67, 90-99	TUE & FRI	3 -4 DAYS
	PD3 1	10-19, 28-32, 40, 42, 44, 50-56, 70, 71, 73-74, 85, 87-88	TUE & FRI	3 -4 DAYS
	PD4 1	22-23, 33-39, 43, 45-49, 57-59, 66, 68-69, 72, 75-84, 86, 89	TUE & FRI	3 -4 DAYS
Portugal	PT1 1	10-19, 21, 25-29, 39-44, 70-75	TUE & FRI	5 -6 DAYS
	PT2 1	20, 22-24, 30-33, 37-38, 60-61, 71-74, 76-79, 80-89	TUE & FRI	5 -6 DAYS
	PT3 1	34-36, 45-54, 62-64	TUE & FRI	5 -6 DAYS
Romania	RO1 1	01-08, 10-14, 20-24, 30-33, 40-45, 50-51, 54-55, 91-92	FRI	5 -7 DAYS
	RO2 1	52-53, 60-62, 70-73	FRI	5 -7 DAYS
	RO3 1	80-82, 89,90	FRI	5 -7 DAYS
Russia	RU1 1	MOSCOW CUSTOMS TERMINAL	TUE & FRI	7 -10 DAYS
Serbia	SB1 1	11	TUE & FRI	7 -10 DAYS
	SB2 1	12, 14-15, 21-22, 26	TUE & FRI	7 -10 DAYS
	SB3 1	16-19, 23-25, 31-32, 34-37	TUE & FRI	7 -10 DAYS
Slovakia	SV1 1	017-020, 800-959, 964-999	TUE & FRI	4 -5 DAYS
	SV2 1	010-016, 022-038, 960-963	TUE & FRI	4 -5 DAYS
	SV3 1	040-094	TUE & FRI	4 -5 DAYS
Slovenia	SC1 1	1000-1999, 3000-3199, 4000-4909, 8000-8299	FRI	4 DAYS
	SC2 1	2000-2299, 3200-3999, 5000-6999, 8300-8999	FRI	4 DAYS
	SC3 1	2300-2999, 9000-9999	FRI	4 DAYS
Spain	ES1 1	01, 05, 08, 17, 20, 28, 31, 40, 43, 45, 48	TUE & FRI	4 -5 DAYS
	ES2 1	13, 16, 25, 26, 42, 47	TUE & FRI	4 -5 DAYS
	ES3 1	02, 09-10, 12, 14, 22-24, 30, 33-34, 39, 44, 46, 49-50	TUE & FRI	4 -5 DAYS
	ES4 1	03, 06, 18-19, 21, 27, 32, 36-37, 41	TUE & FRI	4 -5 DAYS
	ES5 1	04, 11, 15, 29	TUE & FRI	4 -5 DAYS
St Petersburg	SU1 1	ST PETERSBURG CITY LIMITS	FRI	7 -10 DAYS
Sweden	SD1 1	30-33, 40-46, 50-56	MON, WED & FRI	4 -5 DAYS
	SD2 1	20-29, 34-39	MON, WED & FRI	4 -5 DAYS
	SD3 1	10-19, 57-61, 63-64, 72-77, 80-81	MON, WED & FRI	4 -5 DAYS
	SD4 1	65-71, 78-79	MON, WED & FRI	4 -5 DAYS
	SD5 1	82-91	MON, WED & FRI	4 -5 DAYS
	SD6 1	92-98	MON, WED & FRI	4 -5 DAYS
Switzerland	SZ1 1	23, 25-30, 32-34, 40-59, 60-62, 80-81, 83, 86, 89	TUE & FRI	3 -4 DAYS
	SZ2 1	10-11, 13-18, 20-22, 24, 31, 35-38, 63, 64, 67, 72-73, 82, 84-88, 90-96	TUE & FRI	3 -4 DAYS
	SZ3 1	12, 19, 39, 65-66, 68-71, 74-79	TUE & FRI	3 -4 DAYS
Turkey	TU1 1	ISTANBUL CUSTOMS DEPOT	DAILY	7 -10 DAYS
	TU2 1	IZMIR CUSTOMS DEPOT	DAILY	7 -10 DAYS
	TU3 1	ANKARA CUSTOMS DEPOT	DAILY	7 -10 DAYS
	TU4 1	BURSA / GEBZE / IZMIT CUSTOMS DEPOT	DAILY	7 -10 DAYS

What areas of the country does the ETS pallet delivery service include?

ETS can collect and deliver pallets throughout the UK and Southern Ireland.

For deliveries to Southern Ireland (EIRE) click here ...

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Times

What times of the day do you collect?

It is important that the customer ensures that someone will be at the collection address on the specified collection day between the hours of 9am and 5:00pm to load the ETS vehicle. Although, ETS can not guarantee a specific collection time slot, the majority of customer collections are completed during the afternoon. Arrival times of the ETS collection vehicle may vary from region to region and is also dependent upon the ETS workload on a particular day.

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Online Promotions

How do I hear about ETS Pallet Delivery Promotions?

From time to time ETS Online promotions are circulated by emails and flyers. If you wish to hear about these promotions you need to use ETS Online Plus and ensure that under "My Preferences" you select the relevant "My Contact Options" and update. ETS Online Promotions only apply to prepayment customers and can not be used in conjunction with any other promotions at any time.

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Cancellations

Can I cancel my order?

When an order is cancelled at least two working days before the pallet collection date, you will be charged £15 plus vat and the remaining balance including vat will be refunded to you. No refunds are made for an order cancelled with less than 2 clear working days notice before pallet collection date. In order to process any cancellation payments ETS Online must receive your email confirmation advising of your cancellation within the time limit stated together with the cart ID and collection date.

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