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TESTIMONIALS - “Excellent service a pleasure to deal with would use again ... (more)” - WEST SUSSEX to SOUTH YORKSHIRE

Excellent service a pleasure to deal with would use again and again thanks.

- WEST SUSSEX to SOUTH YORKSHIRE

Frequently Asked Questions



Quick Quote


Click here for a FREE online pallet quote...



 
 

 

Quotes

QHow much will it cost me to send a pallet from one location to another?
AClick here for a free quick quote and simply enter the following information: Full postcodes of both collection and delivery addresses and select a collection date. You will need to click the “Service & Pallet Qty” button to select delivery service and pallet details. These are the key factors that will determine the cost of the ETS service.
 
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Pallets

QWhat is a pallet?
AA pallet is a flat, transportable structure made from wood or plastic, designed to support a variety of goods with stability whilst in transit and being lifted or moved. Goods must be placed on top of the pallet and be protected and secured by straps or shrink-wrap plastic film. The pallet will need to be supported with blocks underneath in order to allow forklift access. Usually known as a “Four-way pallet” or “Euro pallet”.
QIs it necessary to have the goods on a pallet ready for transportation?
AA pallet is absolutely essential in order to use the ETS Online service. It is entirely the customer’s responsibility to ensure that the goods are packed safely and securely to the pallet before transit. The pallet must be fit for purpose and at least 14cm (5.5ins) high, when a pallet truck and tail-lift combintation are required for the loading and/or unloading of the pallet.
QHow do I acquire a pallet?
ACheck with local businesses or property owners for a surplus or redundant pallet, quite often pallets in good condition are awaiting disposal near skips etc. Contact details of local pallet suppliers can be found on the Internet.
QWill ETS supply an empty pallet
AOnce Delivery Service and Pallet Details have been quoted an empty pallet can be requested at the prompt on the Quote page. A nominal charge is made for this service and requires at least 1 full working days prior notice. The pallet will be presented at the collection address by the collection vehicle, the customer will then be allowed a maximum of 10 minutes to ensure that the goods are packed onto the pallet and loaded onto the collection vehicle. The customer will incur additional charges for a delay caused by the palletised goods not being loaded within 10 minutes of the vehicle arriving at the collection address.
 
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Tail-lift

QCan I select a giant pallet or a mini giant pallet with a tail-lift for a collection and/or delivery?
AA tail-lift service is not available for giant pallets or mini giant pallets. This is in the interests of safety, because tail-lift platforms are not large enough for drivers to manoeuvre giant pallets and pallet truck. You can select tail-lift service for all other pallet sizes except giant and mini giant and providing goods do not overhang the other size pallets.
QWhat is a tail-lift?
AA tail-lift is a mechanism attached to the rear of some of our collection and delivery vehicles. The tail-lift comprises of a platform that raises and lowers from the level of the vehicle deck through to ground level. The maximum weight that can be lifted by a tail-lift is 950Kgs.
 Each Tail-lift vehicle is equipped with a wheeled pallet truck with extended legs. The legs fit in between and underneath a pallet and the legs can be hydraulically raised or lowered slightly in order to lift a pallet from its resting-place. The ETS driver operates the Pallet truck to manoeuvre a pallet on to the tail lift. When a tail-lift option is selected the customer must ensure that the goods are on a pallet base, which is accessible for a pallet truck from all four sides. The pallet base can not exceed 100cms wide by 120cms long. Usually know as a “Four-way pallet”. (The goods on the pallet can not project over any edge of the pallet).
 In the interest of the safety and well being of everyone, whilst the ETS driver is operating the Pallet truck and Tail-lift, the customer must ensure that others simply observe the transfer of the goods from a safe distance.
 To take advantage of this complimentary service the customer will need to have a flat and level concrete or tarmac surface at the respective collection or delivery address.
QUnder what circumstances would I require a tailift?
AWhen approved Mechanical Handling Equipment (MHE), such as a forklift, and a certified operator is not available, certified or approved to safely load and transfer the pallet between the goods holding area, at either the collection or delivery address and an ETS vehicle.
 The MHE will need to transfer a pallet between the ground level and minimum platform height of 1,500cms of the ETS vehicle. In addition the MHE must be capable of manoeuvring and transferring the pallet at the sides and rear of an ETS Vehicle.
 
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Packaging

QHow do I appropriately package an item ready for collection and transport?
APacking an item correctly is vital to ensure its safety in transit between collection and delivery points. For example individually wrapping fragile items with cardboard or bubble wrap. It is the customer’s responsibility to ensure that the goods and items are adequately packaged onto a pallet in readiness for collection by ETS. It is also important that mechanical equipment has been drained of oil and lubricants to ensure the health and safety of anyone involved in the loading and unloading of the equipment.
 In order to ensure that your shipment arrives at the delivery point in good condition, it is always advisable to secure a 3-dimensional cardboard cone in a central position on top of the pallet. The cone should be at least 30cms high and 30cms wide with the words “FRAGILE” boldly and brightly displayed. This is in order to avoid heavy items being inadvertently placed on top of your goods.
 An inexpensive, three-dimensional cone can be a great help and suppliers can be located on the Internet. Alternatively, it is possibly to create a pyramid shaped cone from a rectangle cardboard box, carefully using scissors and parcel tape.
 Click here for further packaging details
 
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Dimensions/Weights

QWhat happens if I get the pallet size or weight wrong?
AIt is important to ensure that the pallet you ship does not exceed the pallet weight or pallet dimensions that you have ordered (see table below), otherwise you may incur a collection or delivery delay and an extra charge.
QWhat is the maximum size and weight of an item that you will transport?
AThe maximum size item that ETS can transport is a Giant Pallet which is 190cm high, 220cm wide and 120cm long. The maximum weight cannot be more than 950kg (including the pallet).
 The table below shows the maximum specifications for each of the pallet sizes we currently offer. If your palletised consignment exceeds any one of the 4 dimensions you must select the next largest pallet size.
  Weight Height Width Length
Small 240kg*
(529 lbs approx.)
45cm
(17.72 inches approx.)
100cm
(39.37 inches approx.)
120cm
(47.24 inches approx.)
Medium 450kg*
(992 lbs approx.)
90cm
(35.43 inches approx.)
Large 950kg*
(2094 lbs approx.)
190cm
(78.80 inches approx.)
Mini Giant 450kg*
(992 lbs approx.)
90cm
(35.43 inches approx.)
220cm
(86.61 inches approx.)
Giant 950kg*
(2094 lbs approx.)
190cm
(78.80 inches approx.)
*including pallet
Please note that the "Giant" and "Mini Giant" pallet option is not available when a tail-lift is required for collection or delivery.
 
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Tracking

QHow do I find out where my item is in the collection and delivery process?
AA new Members’ Area is now available at www.etsltd.co.uk/online and members are now able to track their deliveries. The members area also offers a shopping cart facility and details of order history.
 
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Insurance

QHow is insurance dealt with for items that are being transported by ETS? Do I need to purchase insurance myself?
AAll ETS Online orders are processed in accordance with our terms and conditions which you need to read and agree before you can place an order. We always recommend that customer’s make a previous arrangement with their own insurer to ensure they have their own “All Risk Insurance Cover on the Goods” before booking an order with ETS. Whilst the goods are on a pallet in transit with ETS the delivery will be insured in accordance to ETS terms and Conditions. The limit of liability is restricted to a maximum of £1,300 per 1,000kgs or part thereof.
 
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Delivery/Collection Areas

QDoes ETS deliver abroad?
AETS can deliver pallets to several European countries. To obtain a quote from our online booking system please use the relevant postcode from the list below:
Country Postcode Zip Code Departures Transit Time
Austria AT1 1 40, 45-49, 50-57 TUE & FRI 4 -5 DAYS
AT2 1 10-19,20-29,30-39,41-44,58-69,70-75,80-89,90-99 TUE & FRI 4 -5 DAYS
Belarus BE1 1 ALL AREAS FRI 14 -18 DAYS
Belgium BG1 1 16, 17, 70-90, 92-99 DAILY 2 -3 DAYS
BG2 1 10-15, 18-34, 50-52, 60-63, 91 DAILY 2 -3 DAYS
BG3 1 35-45, 53-59, 64-65 DAILY 2 -3 DAYS
BG4 1 46-49, 66-69 DAILY 2 -3 DAYS
Bosnia BO1 1 71, 78 FRI 8 DAYS
BO2 1 72-75, 88 FRI 8 DAYS
BO3 1 76, 77, 80 FRI 8 DAYS
Bulgaria BU1 1 10-24 FRI 7 -10 DAYS
BU2 1 25-64, 66-67 FRI 7 -10 DAYS
BU3 1 65, 68-96 FRI 7 -10 DAYS
Croatia CI1 1 1000, 1036-1038, 1041, 1043 FRI 5 -6 DAYS
CI2 1 4000, 4200, 4300, 4400, 4425, 4432, 4440, 4700, 4725, 4826, 4900, 4921, 4925 FRI 5 -6 DAYS
CI3 1 3300, 3352, 3400, 3500, 3540, 4031-4032, 4222, 4350, 4433, 4724, 4730, 4800, 5100, 5130, 5322 FRI 5 -6 DAYS
Czech Rep CP1 1 10000-19999, 20000-29999 TUE & FRI 3 DAYS
CP2 1 30000-33899, 41000-42999 TUE & FRI 3 DAYS
CP3 1 33900-40900, 44300-59999 TUE & FRI 3 DAYS
CP4 1 60000-69999 TUE & FRI 3 DAYS
CP5 1 70000-79999 TUE & FRI 3 DAYS
Denmark DK1 1 0-4999 DAILY 3 -5 DAYS
DK2 1 5000-9999 DAILY 3 -5 DAYS
Estonia ET1 1 ALL AREAS FRI 3 -4 DAYS
Finland FL1 1 00-27 THU & FRI 6 -7 DAYS
FL2 1 28-66 THU & FRI 6 -7 DAYS
FL3 1 67-83 THU & FRI 6 -7 DAYS
FL4 1 84-93 THU & FRI 6 -7 DAYS
France FR1 1 02, 27-28, 37, 45, 59, 62, 75-78, 80, 91-95 DAILY 2 -4 DAYS
FR2 1 01, 10, 14, 26, 38, 41-43, 54, 57, 61, 67-69, 72-74, 89, 90 TUE & FRI 2 -4 DAYS
FR3 1 08, 18, 21, 23, 35-36, 44, 49-53, 55, 56, 58, 70, 71, 79, 85-87 TUE & FRI 2 -4 DAYS
FR4 1 03, 05, 07, 15-17, 19, 22, 24, 25, 29, 33, 39, 40, 46-48, 63, 88 TUE & FRI 2 -4 DAYS
FR5 1 04, 06, 09, 11-13, 30-32, 34, 61-66, 81-84 TUE & FRI 2 -4 DAYS
Germany GE1 1 40-41, 45-47 DAILY 4 -5 DAYS
GE2 1 24-28, 32-33, 42,44, 48-54, 58-59 DAILY 4 -5 DAYS
GE3 1 29-31, 34-39, 55-57, 60-61, 63-69 DAILY 4 -5 DAYS
GE4 1 01-04, 06-10, 13-19, 20-23, 98, 99 DAILY 4 -5 DAYS
GE5 1 11-12, 70-97 DAILY 4 -5 DAYS
Greece GR1 1 10-19 FRI 5 -6 DAYS
GR2 1 54-57 FRI 5 -6 DAYS
Hungary HY1 1 10-19 FRI 4 -5 DAYS
HY2 1 20-29, 30, 32, 51, 60, 80, 81 FRI 4 -5 DAYS
HY3 1 31, 33-36, 40, 50, 52-56, 59, 61-68, 70-74, 82-86, 90-93, 95 FRI 4 -5 DAYS
HY4 1 37-39, 41-49, 57-58, 69, 75-79, 87-89, 94, 96-99 FRI 4 -5 DAYS
Italy IT1 1 10-15, 20-29 TUE & FRI 4 -5 DAYS
IT2 1 16-19, 30-31, 35-37, 40-44, 48 TUE & FRI 4 -5 DAYS
IT3 1 32-34, 38-39, 45-47, 50-59, 62-63 TUE & FRI 4 -5 DAYS
IT4 1 00-06, 60-61, 64-67, 70-75, 80-89 TUE & FRI 4 -5 DAYS
Latvia LV1 1 ALL AREAS FRI 3 -4 DAYS
Lithuania LT1 1 ALL AREAS FRI 4 DAYS
Luxembourg LX1 1 ALL AREAS DAILY 2 -3 DAYS
Macedonia MA1 1 10 FRI 7 -8 DAYS
MA2 1 12-13, 60, 70 FRI 7 -8 DAYS
MA3 1 14, 20, 24, 63, 73 FRI 7 -8 DAYS
Netherlands NL1 1 10-58, 65-74, 80-82 DAILY 3 -4 DAYS
NL2 1 59-64, 75-79, 83-99 DAILY 3 -4 DAYS
Norway NY1 1 00-12, 46 FRI 5 -6 DAYS
NY2 1 13-22, 30-35, 45, 47-48 FRI 5 -6 DAYS
NY3 1 23-24, 27-28, 36-37, 39-40, 43-44, 49 FRI 5 -6 DAYS
NY4 1 25-26, 29, 38, 41-42, 50, 55, 60-64, 70 FRI 5 -6 DAYS
NY5 1 51-54, 56-59, 65-69, 71-76 FRI 5 -6 DAYS
NY6 1 77-79 FRI 5 -6 DAYS
NY7 1 80-89 FRI 5 -6 DAYS
NY8 1 90-99 FRI 5 -6 DAYS
Poland PD1 1 00-09, 60-61 TUE & FRI 3 -4 DAYS
PD2 1 20-21, 24-27, 62-65, 67, 90-99 TUE & FRI 3 -4 DAYS
PD3 1 10-19, 28-32, 40, 42, 44, 50-56, 70, 71, 73-74, 85, 87-88 TUE & FRI 3 -4 DAYS
PD4 1 22-23, 33-39, 43, 45-49, 57-59, 66, 68-69, 72, 75-84, 86, 89 TUE & FRI 3 -4 DAYS
Portugal PT1 1 10-19, 21, 25-29, 39-44, 70-75 TUE & FRI 5 -6 DAYS
PT2 1 20, 22-24, 30-33, 37-38, 60-61, 71-74, 76-79, 80-89 TUE & FRI 5 -6 DAYS
PT3 1 34-36, 45-54, 62-64 TUE & FRI 5 -6 DAYS
Romania RO1 1 01-08, 10-14, 20-24, 30-33, 40-45, 50-51, 54-55, 91-92 FRI 5 -7 DAYS
RO2 1 52-53, 60-62, 70-73 FRI 5 -7 DAYS
RO3 1 80-82, 89,90 FRI 5 -7 DAYS
Russia RU1 1 MOSCOW CUSTOMS TERMINAL TUE & FRI 7 -10 DAYS
Serbia SB1 1 11 TUE & FRI 7 -10 DAYS
SB2 1 12, 14-15, 21-22, 26 TUE & FRI 7 -10 DAYS
SB3 1 16-19, 23-25, 31-32, 34-37 TUE & FRI 7 -10 DAYS
Slovakia SV1 1 017-020, 800-959, 964-999 TUE & FRI 4 -5 DAYS
SV2 1 010-016, 022-038, 960-963 TUE & FRI 4 -5 DAYS
SV3 1 040-094 TUE & FRI 4 -5 DAYS
Slovenia SC1 1 1000-1999, 3000-3199, 4000-4909, 8000-8299 FRI 4 DAYS
SC2 1 2000-2299, 3200-3999, 5000-6999, 8300-8999 FRI 4 DAYS
SC3 1 2300-2999, 9000-9999 FRI 4 DAYS
Spain ES1 1 01, 05, 08, 17, 20, 28, 31, 40, 43, 45, 48 TUE & FRI 4 -5 DAYS
ES2 1 13, 16, 25, 26, 42, 47 TUE & FRI 4 -5 DAYS
ES3 1 02, 09-10, 12, 14, 22-24, 30, 33-34, 39, 44, 46, 49-50 TUE & FRI 4 -5 DAYS
ES4 1 03, 06, 18-19, 21, 27, 32, 36-37, 41 TUE & FRI 4 -5 DAYS
ES5 1 04, 11, 15, 29 TUE & FRI 4 -5 DAYS
St Petersburg SU1 1 ST PETERSBURG CITY LIMITS FRI 7 -10 DAYS
Sweden SD1 1 30-33, 40-46, 50-56 MON, WED & FRI 4 -5 DAYS
SD2 1 20-29, 34-39 MON, WED & FRI 4 -5 DAYS
SD3 1 10-19, 57-61, 63-64, 72-77, 80-81 MON, WED & FRI 4 -5 DAYS
SD4 1 65-71, 78-79 MON, WED & FRI 4 -5 DAYS
SD5 1 82-91 MON, WED & FRI 4 -5 DAYS
SD6 1 92-98 MON, WED & FRI 4 -5 DAYS
Switzerland SZ1 1 23, 25-30, 32-34, 40-59, 60-62, 80-81, 83, 86, 89 TUE & FRI 3 -4 DAYS
SZ2 1 10-11, 13-18, 20-22, 24, 31, 35-38, 63, 64, 67, 72-73, 82, 84-88, 90-96 TUE & FRI 3 -4 DAYS
SZ3 1 12, 19, 39, 65-66, 68-71, 74-79 TUE & FRI 3 -4 DAYS
Turkey TU1 1 ISTANBUL CUSTOMS DEPOT DAILY 7 -10 DAYS
TU2 1 IZMIR CUSTOMS DEPOT DAILY 7 -10 DAYS
TU3 1 ANKARA CUSTOMS DEPOT DAILY 7 -10 DAYS
TU4 1 BURSA / GEBZE / IZMIT CUSTOMS DEPOT DAILY 7 -10 DAYS
QWhat areas of the country does the ETS pallet delivery service include?
AETS can collect and deliver pallets throughout the UK and Southern Ireland.
For deliveries to Southern Ireland (EIRE) click here ...
 
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Times

QWhat times of the day do you collect?
AIt is important that the customer ensures that someone will be at the collection address on the specified collection day between the hours of 9am and 5:00pm to load the ETS vehicle. Although, ETS can not guarantee a specific collection time slot, the majority of customer collections are completed during the afternoon. Arrival times of the ETS collection vehicle may vary from region to region and is also dependent upon the ETS workload on a particular day.
 
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Online Promotions

QHow do I hear about ETS Pallet Delivery Promotions?
AFrom time to time ETS Online promotions are circulated by emails and flyers. If you wish to hear about these promotions you need to use ETS Online Plus and ensure that under "My Preferences" you select the relevant "My Contact Options" and update. ETS Online Promotions only apply to prepayment customers and can not be used in conjunction with any other promotions at any time.
 
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Cancellations

QCan I cancel my order?
AWhen an order is cancelled at least two working days before the pallet collection date, you will be charged £15 plus vat and the remaining balance including vat will be refunded to you. No refunds are made for an order cancelled with less than 2 clear working days notice before pallet collection date. In order to process any cancellation payments ETS Online must receive your email confirmation advising of your cancellation within the time limit stated together with the cart ID and collection date.
 
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The Road Haulage Association provides dedicated campaigning, advice, information and business services specially tailored for the haulage industry and ETS has been a member since 1973 Powered By WorldPay Acceptance Mark ETS has been recognised as continuing to demonstrate staff training and development requirements and is accredited to the “Investors In People” standard The Direct Marketing Association UK is Europe's largest trade association in the marketing and communications sector. ETS is proud to be a DMA members